top of page

 Charity No SC037003

 Company No. 376811

Return & Refund Policy 

Workshop Products: 

​

All workshop products are bespoke and custom made to order therefore we do not offer refunds unless the product is faulty or damaged.

​

In these circumstances in order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it. After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact us.

Contact us

Call 9 to 5 Monday to Friday or email us.

01397 704 836

admin@lochaberhope.org.uk

Useful links 

Follow us 

  • facebook
  • Instagram
  • googlePlaces
HI Climate Hub Member.png

Drop in open 11 am - 4.30 pm Waverley House, High Street, Fort William, PH33 6XX​

Lochaber Hope is committed to advancing the Scottish Government's Fair Work First Policy.  For more information on Fair Work First Read our full Fair Work First Statement and Declaration.​​

All content © 2025 Lochaber Hope. Registered office at Lochaber Hope Dalnahaine, Belford Road, Fort William PH33 6ES. Lochaber Hope is a registered Charity No SC037003. Registered in Scotland, 376811

bottom of page